Patient-Centered Care

At HYGEIA, we are committed to providing safe, high-quality, and patient-centered care. The experiences, observations, and suggestions of our patients and their families are a vital source of information for the continuous improvement of our services.

If you would like to share your experience, submit a comment, a suggestion for improvement, or a complaint regarding the care or services you received, you can contact us:

• By email at: feedback@hygeia.gr
• Via the hospital’s online form
• By scanning the QR code at the locations marked “YOUR FEEDBACK HELPS US IMPROVE”

All reports are recorded, evaluated, and investigated by the Quality Department in collaboration with the relevant hospital departments.

Submitting a comment or complaint in no way affects the quality, availability, or continuity of the care provided to the patient, either during the current visit or during any future visit or hospitalization at the hospital.

To allow for a formal investigation and a response from the Administration, you must provide your contact information. Anonymous reports are reviewed for the purpose of improving services, but we are unable to provide a personalized response.

In cases where the report is submitted by someone other than the patient and its investigation requires access to information contained in the medical record or other personal data, HYGEIA may request appropriate authorization or other proof of legal representation, in accordance with applicable law.

External Reporting to JCI

HYGEIA is accredited by the Joint Commission International (JCI), which promotes continuous improvement in safety and quality in healthcare services.

If you feel that your concerns have not been resolved at the hospital level, you may contact JCI:
Email: jciquality@jcrinc.com

Website: http://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/

Feedback on Our Services

After you are discharged from the hospital, you may receive a brief satisfaction survey via text message. We would greatly appreciate it if you could take a few minutes to complete it. Your feedback helps us continuously improve our services and enhance the experience for patients and their families.

If you’d like, you can also recognize members of our team who provided you with exceptional care by mentioning their names in your feedback.