Quality Policy

Quality, Safety, Health & Environmental Policy

1. Our VISION is to become a point of reference for high quality healthcare services in Greece and one of the best hospitals in Europe.

2. Our MISSION is to consistently and persistently strive towards achieving our vision through:

• Offering high quality services, certified and accredited by international standards
• Providing continuous education and training to our scientific staff, our healthcare professionals and our key associates
• Investing in new technologies and methods, based on internationally recognized practices and standards
• Being an excellent employer for our staff
• Undertaking corporate social responsibility initiatives and targeted actions, while assuming responsibility for our role towards the market, the environment, our staff and the country
• Disseminating our best practices whenever and wherever deemed necessary or useful

3. We have established the Quality, Health, Safety and Environmental Policy of HYGEIA based on specific VALUES, which govern all our operations. These entail:

• Safeguarding patient safety
• Detecting undesirable trends and opportunities for improvement, with the aim of optimizing our clinical and corporate results
• Respecting and responding to patient care needs, aiming at improving the satisfaction rate of our patients and their families
• Ensuring a safe work environment for our staff, associates and subcontractors
• Making efficient use of resources and developing effective procedures
• Protecting the environment
• Offering continuous education, training and information

4. Our COMMITMENT to provide high-quality services covers both our operations and the entire range of the services we offer:

• We focus on our patients and their families, by responding to their needs, desires and expectations, offering high quality healthcare services, and ensuring the necessary resources, including fully trained personnel and cutting-edge technology.
• We implement an integrated QUALITY IMPROVEMENT & PATIENT SAFETY PROGRAM, which covers all clinical and administrative operations, including clinical laboratory services, diagnostic and therapeutic imaging services, occupational health and safety, labor accident and occupational illness prevention, environmental protection and pollution prevention.
• We minimize any deviations from our operational standards and best international practices through suitable quality improvement initiatives, while we monitor their effectiveness using measures and indicators.
• We have created an environment of trust and a workplace safety culture, promoting active participation, diversity of opinions, protection of rights, open communication, accountability, safety, environmental responsibility, teamwork, training and staff development, goal attainment and recognition, when expectations are achieved.
• We comply with the legislation and the regulations, the quality management standards (JOINT COMMISSION INTERNATIONAL, ISO 9001, ISO 14001, OHSAS 18001 and ISO 15189) and Good Professional Practice standards related to our operation. Furthermore we comply with all the obligations we have accepted in writing and which pertain to our environmental efforts and the risks associated with occupational health and safety.
• We strive for continuous improvement of all our services and operations, by establishing goals, suitable supervision mechanisms for programs and processes, and collective effort, aiming at achieving our strategic priorities relating to corporate excellence and business development.
• We promote our Policy to patients and their families, our employees, our associates, our suppliers and all other social partners and we encourage them to support it.