Patients’ Rights & Responsibilities

At HYGEIA, we are committed in providing you with high-quality care that respects your dignity, values, beliefs, and spiritual/religious preferences. Understanding your rights and responsibilities is essential for a positive care experience. Please read the following information carefully.

Your Rights

As a patient at HYGEIA, you have the following rights:

1. Right to Respect and Dignity:
   To receive care that respects your personal worth, ideas, values, and beliefs, regardless of gender, age, race, ethnicity, religion, political ideology, sexual orientation, socioeconomic status, or any disability.
2. Right to Information:
   • To be fully and clearly informed about your health condition, diagnosis, proposed treatments, their risks and benefits, as well as available alternatives.
   • To receive information about the cost of care, if applicable.
   • To participate in decision-making regarding your care, treatment, and services.
3. Right to Informed Consent:
   • To give your consent before any examination, treatment, or medical procedure after being fully informed and having all your questions answered.
   • To refuse or withdraw your consent at any time, being aware of the possible consequences of this decision.
4. Right to Privacy and Confidentiality:
   • To have your privacy protected during examinations, treatment, and personal care.
   • All health-related information is confidential and will not be disclosed to third parties without your explicit consent, unless required by law.
5. Right to Choice:
   To choose (if medically feasible) your attending physician and to request a medical second opinion.
6. Right to Spiritual/Religious Support:
   To request and receive support for your spiritual or religious needs. The hospital will facilitate communication with religious leaders or other sources of support.
7. Right to Pain Relief:
   To receive appropriate and effective pain management.
8. Right to Family Information and Involvement:
   To designate which family members or friends may be informed and involved in decisions about your care.
9. Right to Complaint Management:
   To express complaints, concerns, or praise regarding your care and receive a timely response without fear of negative consequences.

Your Responsibilities

To ensure the smooth operation of the hospital and the best possible care, please adhere to the following responsibilities:

1. Providing Accurate Information:
   To provide complete and accurate information about your medical history, current health condition, medications, allergies, and any other details necessary for your care.
2. Following Instructions:
   To follow the instructions of your attending physician and nursing staff regarding your treatment and hospital regulations. If you do not understand or have questions, please ask for clarification.
3. Respect for Staff and Other Patients:
   To treat hospital staff, other patients, and visitors with respect. Violence, verbal abuse, and harassment will not be tolerated.
4. Respect for Privacy and the Environment:
   To respect the privacy of other patients and help maintain a clean and quiet hospital environment.
5. Cooperation:
   To cooperate with hospital staff in order to achieve the best possible outcomes for your health.
6. Visiting Rules:
   To follow visiting rules and restrictions for your safety and the safety of others.
7. Financial Obligations:
   To fulfill your financial responsibilities to the hospital according to agreements and applicable laws.

Should you have any questions, please do not hesitate to contact your attending physician.

Ιn case of minor patients, the following information is also addressed to their legal guardian.